General Terms and Conditions (GTC) – valid as of October 2026

 

Camping Okertalsperre Kroes GbR
General Terms and Conditions for Tourist Camping

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1. Conclusion of the Contract, Bookings and Occupancy

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1.1 Reservations and booking enquiries may be made via the online booking system on our website.

 

1.2 Submitting a booking enquiry constitutes an offer by the camping guest to conclude a camping contract. The camping contract shall only come into effect upon receipt of the campsite operator's written booking confirmation, generally sent by email.

 

1.3 Pitch Requests and Changes of Pitch

The campsite operator will endeavour, where possible, to accommodate non-binding requests for specific pitches. However, there is no entitlement to a particular pitch or pitch number.

 

For organisational, operational or safety-related reasons, the guest may be allocated another suitable pitch. Where an equivalent pitch is available, this may be allocated instead of the originally intended pitch.

Should, in exceptional circumstances, only a significantly inferior pitch be available, the guest shall be offered a reasonable reduction in price. In such a case, the guest shall also have the right to withdraw from the contract free of charge.

 

1.4 Number of Pitches per Booking

As a general rule, only one pitch may be booked per booking.

If several pitches are required for persons travelling together, families or friends, a separate booking or enquiry must be made for each pitch. There is no entitlement to pitches being located together.

 

1.5 Occupancy and Groups

As a general rule, a pitch may be occupied by a maximum of three adults.

Occupancy by more than three adults is only possible following prior enquiry and express approval by the campsite operator. The maximum occupancy specified in the booking system for the respective pitch shall remain decisive.

 

The campsite is intended for a quiet and relaxing stay for individual travellers, couples and families. Group stays and group bookings are generally not offered and always require the prior express approval of the campsite operator.

Several separate bookings which are recognisably part of a group travelling together shall also be regarded as a group stay and require prior approval.

 

A group booking shall only be accepted following express approval by the campsite operator. If it becomes apparent only after the booking has been made that the stay has a group character contrary to the guest's information, or if circumstances subsequently arise which give concrete reason to expect a significant violation of the rules concerning peace and quiet or campsite regulations, the campsite operator may refuse admission or terminate an existing contract for good cause.

 

1.6 Minimum Age and Minor Guests

Bookings by unaccompanied persons under the age of 18 require the prior approval of the campsite management.

Minors may only stay at the campsite without the accompaniment of a parent or legal guardian if, upon arrival, a written declaration of consent from the parent or legal guardian and suitable proof of the identity of the parent or legal guardian are presented.

Parents and legal guardians remain responsible for complying with their statutory duties of supervision and for the conduct of the minors. If the required documentation is missing or insufficient, admission may be refused.

 

2. Fees, Prices and Bookings for Subsequent Seasons

 

2.1 The prices for the respective camping services shall be determined by the campsite's price list applicable at the time the contract is concluded.

 

2.2 An up-to-date overview of prices for pitch categories, charges for persons, consumption-based charges, minimum stays and other fees is available on the campsite's website and will also be displayed or otherwise made available at the campsite.

Different minimum stay periods may apply to certain periods or pitch categories.

 

2.3 For online bookings, the guest shall receive the information required for making the booking decision before completing the booking.

Where provided for by law, there is no statutory right of withdrawal for contracts concerning accommodation services for a specific period. This shall not affect the guest's right to cancel in accordance with these GTC.

 

3. Deposit, Payment Deadlines, Final Payment and Incorrect Information

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3.1 Amount of Deposit

Upon receipt of the booking confirmation, a deposit of 80% of the total price shall become due; however, the deposit shall be limited to a maximum amount of €150.00.

 

3.2 Payment Deadlines

The deposit must be received in the campsite operator's bank account within 7 days of receipt of the booking confirmation.

 

For bookings made less than 14 days before the scheduled arrival date, the deposit must be paid within 48 hours of receipt of the booking confirmation.

 

For bookings made less than 48 hours before the scheduled arrival date, the deposit must be paid without delay.

 

3.3 Cancellation by the Campsite Operator Due to Late Payment

If the deposit due is not received within the notified and agreed payment period, the campsite operator shall be entitled to withdraw from the camping contract subject to the statutory requirements.

In particular, no further reminder or grace period shall be required for short-notice bookings if payment within the specifically agreed period has expressly been agreed to be material to the performance of the booking.

The withdrawal shall be communicated to the guest in text form, generally by email. Once the notice of withdrawal has been received, the pitch may be allocated to another guest.

 

3.4 Final Payment

Unless otherwise agreed in the booking confirmation, the remaining balance shall be paid no later than upon departure.

 

3.5 Incorrect Information

The campsite operator shall be entitled to refuse admission or terminate the contract for good cause in the event of significant incorrect or incomplete information provided by the guest.

This shall apply in particular to incorrect information regarding the number or age of persons, type or size of vehicle, animals or a concealed group booking.

 

If suitable alternative options are available, the campsite operator may, at its discretion, offer a rebooking at the prices applicable at that time. There shall be no entitlement to such an alternative arrangement.

 

4. Arrival and Departure Times

 

4.1 Arrival

The booked pitch shall be available from 3:00 p.m. on the day of arrival.

If arrival is expected after 7:00 p.m., guests are requested to notify the campsite in advance by telephone or in writing.

 

4.2 Departure and Vacating the Pitch

The pitch must be completely vacated and left clean by no later than 12:00 noon on the day of departure. Any further statutory claims for compensation for actual damage incurred shall remain unaffected.

 

4.3 End of Stay Following Check-out

The right of occupancy for the booked persons on the campsite premises ends when the pitch has been vacated.

Following check-out, further use of the campsite premises, in particular sanitary facilities, sunbathing areas or bathing areas, is generally not permitted.

Parking vehicles in external parking areas for the purpose of continuing to use the campsite premises after check-out is likewise not permitted.

 

4.4 Barrier System and Night-time Quiet Hours

Access to the campsite is controlled by a barrier system.

During the designated quiet hours from 10:00 p.m. to 8:00 a.m., driving motor vehicles on the campsite is generally not permitted. Emergencies and exceptions expressly agreed with the campsite management shall remain unaffected.

 

5. Stay, Visitors and Campsite Rules

 

5.1 Guests and Visitors

The pitch may only be used by the persons stated in the booking confirmation.

Day visitors and overnight visitors must be registered at reception before entering the campsite and must pay the applicable visitor fees.

 

5.2 Occupancy of the Pitch

As a general rule, a pitch may only be occupied by one camping unit, for example:

• one caravan together with its towing vehicle;

• one motorhome; or

• one tent together with one passenger car.

Additional tents, gazebos or other vehicles require prior approval from reception.

 

5.3 Campsite Rules and Removal from the Site

The campsite rules form part of the camping contract. They are available as a PDF on the campsite's website and are also made available or displayed at the campsite.

The camping guest, accompanying persons and visitors undertake to comply with the campsite rules.

In the event of serious or repeated violations, in particular violations of quiet hours, safety regulations or peaceful coexistence, the campsite operator may terminate the contract without notice for good cause and order the guest to leave the campsite.

 

5.4 Night-time Quiet Hours

Quiet hours must be observed from 10:00 p.m. to 8:00 a.m.

During these hours, disruptive activities, loud conversations and the use of radios, televisions, musical instruments or other noise-generating devices in outdoor areas must be avoided.

 

5.5 Avoidance of Noise During the Day

Even outside the designated quiet hours, any unnecessary or disruptive noise must be avoided.

Music and other sound-producing devices in outdoor areas may only be operated at a volume that does not disturb other guests.

 

5.6 Operational Safety and LPG Systems

Vehicles, caravans and other camping vehicles equipped with a liquefied petroleum gas (LPG) system must comply with the applicable statutory safety regulations and, where legally required, must have valid documentation confirming inspection of the LPG system.

The campsite operator shall be entitled to inspect the relevant inspection documentation and, where there are justified safety concerns, to refuse admission.

 

6. Pets

 

6.1 Dogs

As a general rule, a maximum of two dogs are permitted per pitch.

More than two dogs require the prior approval of the campsite management.

 

6.2 Dogs must generally be kept on a lead throughout the campsite. The campsite rules may provide for additional restrictions in certain areas.

 

6.3 Removal of Animal Waste

Dog owners are obliged to remove any contamination caused by their animals immediately and dispose of it properly in the designated general waste bins.

 

6.4 Liability

The animal owner shall be liable, in accordance with the statutory provisions, for damage and contamination caused by their animal.

 

7. Rebooking and Cancellation Before Commencement of the Stay

 

7.1 Rebooking

Rebookings are only possible in exceptional cases and subject to availability. As a general rule, requests for rebooking must be submitted in text form at least one month before the scheduled arrival date.

There shall be no entitlement to a rebooking.

 

7.2 Cancellation Fees

The guest may cancel the contract at any time before the commencement of the stay by submitting a declaration in text form.

 

In the event of cancellation, the campsite operator may claim a fixed cancellation compensation. This shall be calculated exclusively on the basis of the agreed pitch and person charges.

 

The cancellation compensation shall be:

• up to 45 days before the scheduled arrival date: €15.00 processing fee;

• 44 to 30 days before the scheduled arrival date: 30% of the agreed pitch and person charges;

• 29 to 14 days before the scheduled arrival date: 50% of the agreed pitch and person charges;

• 13 to 3 days before the scheduled arrival date: 80% of the agreed pitch and person charges;

• from 2 days before arrival and in the event of no-show: 100% of the agreed pitch and person charges.

 

7.3 Proof of Lower Actual Loss

The guest shall expressly remain entitled to prove that no loss has been incurred or that the actual loss incurred was substantially lower.

When such proof is provided, the actual booking situation shall be taken into account. Another booking shall not automatically result in a full refund of the cancellation compensation. In particular, what matters is whether the cancellation actually resulted in pitch capacity becoming available for alternative use and whether this generated a corresponding economic benefit.

 

7.4 Offset and Subsequent Claim

Deposits already paid shall be credited against the cancellation compensation owed.

If the cancellation compensation owed exceeds the deposit already paid, the remaining amount may be claimed from the guest.

 

8. Early Departure, No-show and Minimum Stay

 

8.1 Payment Obligation for Unused Nights
In the event of a no-show, late arrival, or early departure, the agreed charges for booked but unused nights generally remain payable.

Saved expenses (such as guest contributions/tourist taxes and consumption-based costs that no longer apply) will not be charged.

 

Regarding the offset of revenue from alternative bookings and the guest’s right to prove a lower loss, the same rules apply as for cancellations (see section 7.3).

 

9. Warranty, Notification of Defects and Natural Conditions

 

9.1 If the allocated pitch or any other contractually owed camping service has defects or does not correspond to the agreed characteristics, the camping guest is obliged to notify reception or the campsite management immediately.

 

9.2 The campsite operator must be given a reasonable opportunity to remedy the defect or, where available and reasonable, to allocate a suitable replacement pitch.

If the guest culpably fails to provide a required notification of defects and the campsite operator was therefore unable to remedy the defect, or unable to do so in good time, the resulting consequences shall be governed by the applicable statutory provisions.

 

9.3 Natural Conditions and Weather

Camping Okertalsperre is located in a natural environment.

Following rainfall or due to seasonal conditions, temporary puddles, soft areas of ground, mud, leaves, minor unevenness or other natural characteristics may occur.

Such unavoidable and temporary natural conditions shall not constitute a defect insofar as they do not substantially impair the contractual use of the pitch and are not attributable to inadequate maintenance of the grounds for which the campsite operator is responsible.

 

10. Data Protection, Video Surveillance and Photography

 

10.1 Processing of Personal Data

The campsite operator processes personal data insofar as this is necessary for the performance of the booking and camping contract.

Vehicle registration numbers may be processed for the purpose of controlling and securing access, operating the barrier system and safeguarding the operational and security interests of the campsite.

Personal data may also be transmitted, within the scope of statutory registration obligations and for the collection and settlement of guest contributions, to the competent authorities and, where legally required, to the competent spa or tourism authorities.

Further details are set out in the campsite's separate privacy policy.

 

10.2 Video Surveillance

Video surveillance may take place in particularly sensitive or security-relevant areas of the campsite, in particular at entrances and exits and at certain access points.

The areas under surveillance are identified by clearly visible signs.

Processing shall be carried out in accordance with the applicable data protection regulations, in particular for the purpose of safeguarding the legitimate interests of the campsite operator, protecting property, preventing and investigating theft, vandalism and other incidents, and exercising the operator's rights as the person entitled to control access to the premises.

Recordings shall generally only be stored for as long as necessary for the respective purpose. Recordings relating to a specific incident may be separately identified, secured and retained beyond the regular storage period insofar as this is necessary for investigating the incident, enforcing or defending against claims or complying with statutory obligations.

 

10.3 Private Cameras and Drones

The installation and operation of private video surveillance systems by guests, such as permanently installed cameras or wildlife cameras, require the prior approval of the campsite management.

The use of drones over the campsite premises is not permitted without the prior approval of the campsite operator.

 

10.4 Photographs and Video Recordings for Information and Advertising Purposes

The campsite operator occasionally takes photographs and video recordings of the campsite premises from different perspectives, including general overview shots taken from the ground or from the air, for information and advertising purposes.

Guests may appear in the background of such general overview shots. Persons are not deliberately targeted or individually recorded. Where persons cannot be identified due to the distance or image quality, such recordings do not constitute targeted recordings of individuals.

 

11. Operating Hours, Low Season, Frost Period and Operational Disruptions

 

11.1 Low Season

During the low season, the campsite operator may restrict the opening hours of reception and the kiosk and may temporarily close individual areas of the campsite.

Where this is of material significance to the performance of the booked services, guests shall be informed accordingly.

 

11.2 Frost Period

For safety reasons, fresh water directly at the pitches is only available during periods free from frost.

If there is a risk of frost, the external water lines may be drained and shut off. In such cases, the water supply shall be provided via the designated central sanitary facilities.

The temporary shutdown of external water lines due to the risk of frost shall not entitle the guest to a price reduction insofar as the central water supply remains available.

 

11.3 Operational Disruptions and Non-availability

If the campsite or an essential booked service cannot temporarily or permanently be provided, or cannot be provided as agreed, due to circumstances for which the campsite operator is not responsible, such circumstances may include, in particular, official orders, natural events, flooding, storms, fire, technical failures or other unforeseeable events.

If the booked service cannot be provided due to such an event, payments already made for services that have not been provided shall be refunded in accordance with the applicable statutory provisions.

 

12. Right to Exercise Control over the Premises, Declarations and Errors

 

12.1 Right to Exercise Control over the Premises

The campsite operator and its authorised employees exercise the right to control access to and use of the entire campsite premises.

Guests must comply with legitimate instructions issued by campsite staff.

 

12.2 Form of Declarations

Legally relevant declarations by the guest to the campsite operator, in particular cancellations, requests for rebooking and notifications of defects, must be made in text form.

For organisational reasons, communication should generally take place by email.

Telephone notifications and ancillary agreements shall only become part of the contract if subsequently confirmed in text form.

 

12.3 Obvious Errors

Obvious typographical, printing, transmission or calculation errors, as well as clearly recognisable technical errors in the booking system, may be corrected.

Statutory rights relating to errors shall remain unaffected.

 

12.4 Separate Terms for Permanent and Seasonal Pitches

Permanent and seasonal pitches are additionally subject to the separately agreed contractual terms applicable to such pitches. In the event of any conflict, the provisions specifically agreed for permanent or seasonal pitches shall take precedence over the general provisions applicable to tourist bookings.

 

13. Liability

 

13.1 The campsite operator shall be liable in accordance with the statutory provisions for damage resulting from injury to life, body or health, as well as for damage caused by intentional or grossly negligent conduct on the part of the operator, its legal representatives or vicarious agents.

 

13.2 In the event of a slightly negligent breach of essential contractual obligations, the campsite operator shall only be liable for foreseeable damage typical for the contract.

In all other respects, liability for damage caused by slight negligence shall be excluded to the extent permitted by law.

 

13.3 The statutory provisions governing liability shall otherwise remain unaffected.

 

14. Consumer Dispute Resolution

Camping Okertalsperre Kroes GbR is not willing and, unless legally required to do so, is not obliged to participate in dispute resolution proceedings before a consumer arbitration board.

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15. Final Provisions

 

15.1 Should any provision of these General Terms and Conditions be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

The statutory provisions shall apply in place of any invalid or unenforceable provision.

 

15.2 The law of the Federal Republic of Germany shall apply, subject to mandatory statutory consumer protection provisions.

AGB - Camping Okertalsperre Kroes GbR. valid until end of september 2026

General Terms and Conditions for Tourist Camping

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1. Formation of the Contract

 

1.1 Reservations can be made in writing, by telephone, via email, or through an online form.

1.2 The camper's registration constitutes an offer to enter into a camping contract. This contract is only formed upon written confirmation of the booking by the campsite.

1.3 While we are happy to reserve a preferred pitch for you, please note that there is no entitlement to a specific pitch and/or pitch number. Should a change of pitch become necessary, we will make every effort to provide you with a comparable alternative.

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2. Charges

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2.1 The prices for our camping services are based on the campsite's annually updated price lists.

2.2 It is the guest's responsibility to inquire about the prices applicable at the time of booking.

2.3 A current overview of prices for all services (pitch rentals, package deals, usage fees, etc.) can be found online and on our notice board.

2.4 Bookings made beyond the current season may differ from the advertised prices.

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3. Arrival and Departure Times

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3.1 The pitch is available to the camper from 3:00 PM on the day of arrival. For arrivals after 7:00 PM, we kindly request prior notification.

3.2 The pitch must be vacated by 12:00 PM (noon) on the day of departure. Additional charges may apply for exceeding this deadline. The camper is responsible for vacating the pitch in accordance with the contract.

3.3 Access to the campsite is controlled by an automated barrier system supported by license plate recognition. Use of the barrier system during quiet hours (from 10:00 PM to 8:00 AM) and driving on the premises are not permitted.

3.4 By booking a pitch, the camper agrees that the data of their vehicle license plate may be recorded to regulate access to the campsite via the automated barrier system and to ensure compliance with the terms of use. The recording and processing of this data are carried out in accordance with applicable data protection regulations.

 

4. Stay / Visitors

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4.1 The campsite may only be used by the number of persons registered. Visitors must be registered before entering the premises.

4.2 A pitch may only be occupied by one camping unit (1 tent or 1 caravan including 1 car, or 1 motorhome). Additional camping units and vehicles require approval from the reception.

4.3 The camper and their accompanying persons acknowledge and agree to comply with the site rules, which form part of the contract. These rules are posted on the information board at the entrance area and are also available online.

4.4 To ensure a quiet night, quiet hours must be observed between 10:00 PM and 8:00 AM. Noise and disruptive activities should be avoided during this time.

4.5 Please note that noise disturbance from loud music or similar disruptive sounds will not be tolerated during the day either.

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5. Rebooking/Cancellation of a Pitch Contract

 

5.1 Rebookings are only possible in exceptional cases and must be requested in writing at least 1 month before the planned arrival date. There is no legal entitlement to a rebooking.

5.2 Cancellation of the contract:

• When booking a pitch, a deposit of €50 is due, which will be retained as a cancellation fee if the booking is cancelled up to 14 days before the planned arrival date.

• If the cancellation is made less than 14 days before arrival, 50% of the total price will be charged, with a minimum of €50, minus any deposit already paid.

5.3 In case of no-show without prior notice of cancellation, delayed arrival, shortening of the stay, or early departure, the full contractual charge becomes due.

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6. Defects

 

6.1 If the assigned pitch or other contractual services do not meet the agreed specifications, this must be reported to the campsite management on the day of discovery or at the latest on the following day.

 

7. Film and Photography Work

 

7.1 At regular intervals, we carry out photography, as well as video and audio recordings on the Okertalsperre campsite.

7.2 These recordings may capture guests and the campsite grounds and may be used for advertising and marketing purposes, including on our website, social media, or other marketing materials.

7.3 By making a booking and entering the campsite, you implicitly agree that photo and video recordings may be taken during your stay.

7.4 If you do not wish for photographs to be taken during your stay, please notify the photographer or camera team promptly.

7.5 Any objection raised later against recordings already taken can no longer be considered.

 

8. Pets

 

8.1 Dogs are permitted on the campsite but must be kept on a leash at all times.

8.2 Dog owners are required to promptly remove and properly dispose of their pets' waste.

8.3 Please dispose of the waste properly in the general waste bin to keep the premises clean.

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9. Update of Terms and Conditions

 

9.1 Camping Okertalsperre Kroes GbR reserves the right to update or amend these Terms and Conditions at any time.

9.2 The updated terms will take effect immediately upon being published on the campsite's website or otherwise communicated.

9.3 It is the responsibility of campers to regularly review the Terms and Conditions to stay informed about any changes or updates.

9.4 By continuing to use the services of the campsite after changes or updates to the Terms and Conditions have been published, the camper agrees to the modified terms.

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10. Campground Rules

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10.1 The campground operator retains full authority over the premises.

10.2 The site regulations, which govern the interaction of guests and pets on the grounds during their stay, form part of these Terms and Conditions.

10.3 The site regulations are posted at the reception and will be provided upon request.

10.4 Verbal information, supplementary agreements, and other assurances of any kind require written confirmation to be valid.

10.5 In all other respects, statutory regulations shall apply.

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11. Severability Clause

 

11.1 Should one or more provisions of these General Terms and Conditions be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.

11.2 The invalid or unenforceable provision shall be replaced by a provision that comes as close as possible, in economic and legal terms, to what the parties intended with the original provision.

11.3 This shall also apply to any contractual gaps.

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We wish you a pleasant stay and look forward to welcoming you to our campsite.
Familie Kroes
Altenau, im Oktober 2026